Government & Public Sector
We work inside your security boundary, not around it. StateRAMP-aligned, NIST 800-53 informed, and configured so that every SI output has an audit trail and a human on the signature line.
Each card opens a playbook built for a firm shaped like yours, with real workflows and a number on the outcome.
You know what's broken. Here are the parts the system can run without you.
Calls go to voicemail; weeks pass for routine answers. SI auto-resolves routine inquiries in minutes.
Records requests pile up. SI triages + drafts responses; FOIA officers focus on judgment.
Eligibility docs collected serially. SI auto-collects + auto-validates.
Programs cross agency lines but data and tracking don't. SI surfaces shared cases + cross-agency dependencies.
OMB + Congress + IG + board reports all draw on the same operational data. SI assembles continuously.
Most government communicates in English. SI translates + delivers in constituent's preferred language.
Named workflows, not categories. Expand a group to see exactly what each one does and where it slots into your stack.
Triage + auto-resolve. Multilingual.
Constituent inquiry triage
LiveInbound constituent inquiries (call/email/SMS/web) classified + routed to right office within minutes.
Constituent status Q&A assistant
LiveAuto-responds to status inquiries (application, benefit, case) from underlying case management data.
311 request intake + routing
Live311 requests intaken + classified + routed + tracked with resident confirmation + ETA.
Resident multilingual communications
LiveConstituent communications drafted in English + auto-translated to preferred language.
Triage requests; draft responses.
FOIA request triage + draft preparer
LiveParses FOIA scope + searches prior responses + records system + drafts response with proposed redactions.
FOIA backlog cycle manager
LiveTracks FOIA deadlines (initial response, fulfillment, denial appeals) + escalates approaching deadlines.
Records request audit trail
LiveMaintains audit trail of every FOIA + records request, response, redactions cited, decision rationale.
Compress determination cycle.
Benefit application intake guide
LiveGuides applicants through structured intake; collects required information per program rules.
Program enrollment guide
Ready on engagementWalks a resident through what a program requires, what they appear to qualify for, and exactly what to submit, in plain language and in their own language.
Eligibility document collector
LiveAuto-determines required documentation per applicant circumstances; auto-follows up on missing docs.
Redetermination cycle orchestrator
LiveAnnual redetermination cycle: auto-notifies, auto-collects updated documentation, auto-extends or terminates per rules.
Cross-program eligibility scanner
LiveIdentifies applicants potentially eligible for additional programs; surfaces for caseworker outreach.
Faster intake; faster status.
Permit application status Q&A
LiveAuto-answers permit application status inquiries from permitting system; explains review steps + holdups.
Permit deficiency drafter
LiveDrafts permit deficiency notices from plan reviewer notes; standardizes language + cite codes.
License renewal nudger
LiveTracks license renewals (business, professional, recreational); proactively nudges + accepts renewals.
Code complaint intake + classifier
LiveCode complaints intaken + classified + routed to inspectors with priority + jurisdiction check.
Continuous; auditor-ready.
Grant performance report drafter
LiveDrafts grant performance reports from grantee submissions + program metrics + grant terms.
Grant funding application drafter
LiveDrafts grant applications from RFP + organization's prior submissions + impact data.
Contracting modification drafter
LiveDrafts contract modifications from technical request + funding availability + contract history.
Federal program reporting assembler
LiveAssembles required federal reporting (HSR, OMB, IG, Congress) from operational data continuously.
Program impact data assembler
Ready on engagementPulls participation, outcome, and spend data into the tables funders require and flags gaps well before the report is due rather than the week it is.
Board + funder report drafter
LiveDrafts monthly + quarterly board + funder reports from program impact + financial data.
Reduce admin tax of open government.
Public meeting agenda + minutes drafter
LiveDrafts meeting agendas from staff submissions + standing items; drafts minutes from meeting transcript + actions taken.
Public comment intake + summarizer
LiveIntakes + classifies + summarizes public comments by topic for council/board distribution.
Inter-agency coordination tracker
LiveTracks shared cases + cross-agency dependencies + handoffs across agencies/departments.
We ship in phases, each with a measurable success criterion before the next phase begins.
Weeks 1-4
By end of Phase 1, routine constituent inquiries auto-resolve 60%+ and routing time drops materially.
Weeks 5-12
By end of Phase 2, FOIA backlog clears materially and benefit determination time drops 50%+.
Weeks 13-20
By end of Phase 3, reporting consumes 70%+ less analyst time and grant submission throughput doubles.
Weeks 21-26
By end of Phase 4, public meeting prep + cross-agency coordination + cross-program eligibility scanning are no longer manual.
Government governance is heavily process-bound and accountable to elected officials and the public. SI handles routine constituent service + drafting; human officers approve every decision with statutory authority.
Federal Freedom of Information Act + state equivalents require timely + accurate response with proper redactions.
Boundary: SI drafts and proposes redactions; FOIA officer reviews and signs every release.
Federal Privacy Act + state laws govern handling of PII in government records.
Federal + state government communications must be accessible per Section 508 + WCAG.
Federal Acquisition Regulation + state procurement rules govern contracting + grant decisions.
Boundary: SI drafts; contracting officer reviews and signs every action.
State open meeting laws require posted agendas, public comment, and minutes.
Real, measurable pilots with explicit success criteria, so the answer at the end is "yes, kept" or "no, scrapped", not "maybe."
Run FOIA triage + draft preparer on backlog for 1 quarter.
Success criteria
Run application intake + eligibility doc collector for one program for 60 days.
Success criteria
Run 311 intake + routing for 60 days.
Success criteria
Your systems of record stay. We plug into them and become the connective tissue between the tools you already pay for.
Tell us your government type (federal / state / local / NGO), constituent or program scale, and the workflow that costs the most caseworker time. We'll come back with a written map of which 5-7 automations matter first and what the first 90 days would change.
